Effective Date: 05/05/2026
At Eternals Essence Jewellery, we take pride in delivering high-quality jewellery. However, if you are not fully satisfied, we offer a fair and transparent return and refund process.
1. Eligibility for Returns
- Returns must be requested within 7 days of delivery
- The item must be unused, unworn, and in original packaging
- Proof of purchase is required
2. Non-Returnable Items
- Customized or personalized jewellery
- Items damaged due to misuse or improper handling
- Products purchased during clearance or special sale (if specified)
3. Return Process
To initiate a return:
- Contact us via email or phone
- Provide order details and the reason for the return
- Ship the product securely as instructed
4. Refund Policy
- Refunds will be processed after inspection of the returned item
- Approved refunds will be credited within 5–10 business days
- Shipping charges (if any) are non-refundable
5. Damaged or Incorrect Items
If you receive a damaged or wrong product, please notify us within 48 hours of delivery with clear images. We will arrange a replacement or refund accordingly.
